Terms and Conditions



THE SERVICE

EatTasty is an online platform for cooking and delivering food. All the meals are cooked by a local network of restaurants, collected and delivered in an operation completely controlled by us. The meals are delivered to our clients ready to eat.

‘EatTasty’ is the name which designates Food Orchestrator, S.A. main brand. Every time the terms ‘EatTasty’, ‘We’ and ‘Us’ are used throughout the document, these are references to Food Orchestrator, S.A..

YOUR USE OF THE SERVICE

To register on our platform, you must verify that the delivery address you want is within our delivery area, classify it as a residential or corporate address, and introduce your personal data. After you register, you'll be able to access the weekly menu and order the number of meals you want for each day. Daily orders can be accepted and processed up to the time limit communicated by EatTasty in your city.

You must be at least 18 years, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. As mentioned, account registration requires you to submit to Food Orchestrator, S.A. certain personal information, such as your name, mobile phone, e-mail address and a password, as well as at least one valid payment method (credit card, Paypal, MBway). You agree to maintain accurate, complete, and up-to-date information, including having an invalid or expired payment method on file, may result in your inability to access and use the services or EatTasty termination of this agreement with you.

You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Each user may only have one account, unless there is a legal document written by EatTasty allowing the opposite.

PAYMENTS

Any payment method available at the platform can be associated with the user account and be accepted as a payment of the service. Orders will always be processed according to the payment method chosen by the client.

EatTasty uses merchant facilities (Braintree, SIBS) to process payments. Accordingly, EatTasty is not responsible or has any control over any third party merchant facilities. Customers acknowledge and agree that EatTasty will not be liable for any loss or damage arising out of their use of a third party payment gateway. EatTasty advises that Customers should read and understand the terms of the third party merchant facilities before using them. We do not process, record or maintain your credit card or bank account information. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to the Braintree, SIBS terms of service and privacy policy.

TAXES AND FEES

The sale prices referred on EatTasty's website and related domains are presented in euros. VAT and other fees or taxes that may apply are included in all prices.

CIVILITY POLICY

Customers are one of our greatest sources of motivation to succeed in achieving the best possible service (customers are who drives us to achieve the best possible service), and we are committed to treat each individual always with dignity and respect. On the other hand, we expect you do be courteous and polite. We will not tolerate any form of verbal abuse to our delivery runners or staff. We reserve the right (and will totally exercise it) to deny your meal if you choose to break this simple rule of humanity.

PRIVACY POLICY

Food Orchestrator, S.A. informs all users about the protection policy regarding their personal information. Also, informs that makes every effort to protect the personal data of all clients of this App, not only in regard to the Personal Data Protection Act (Law 67/98 of 26 October), but also to other European legislation.

The information is collected, after your consent is given, under the General Data Protection Regulation (GPDR), implemented in May 25th, 2018, for service related issues only. As such, Food Orchestrator, S.A. may use the data when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website or use certain other site features in the following ways: to personalise the user experience; to improve our website in order to better serve you; to better service you; to administer a contest, promotion, survey or other site feature; to quickly process your transactions; to send periodic emails regarding your order or other products and services.

Food Orchestrator, S.A. may be required to share your personal information with the different entities with which it has contractual or capital connections.

Food Orchestrator, S.A. may also use some service providers to carry out commercial and promotional services, execute orders, among others. As a result of carrying out the services, the subcontractors can have access to personal information provided to Food Orchestrator, S.A. being them as committed as Food Orchestrator, S.A. to respect the laws concerning the collection and processing of personal data, in particular the obligations relating with subcontracting may only use such that data for the purposes previously described.

In case of the Food Orchestrator, S.A. is legally, administratively or judicially forced to communicate the information provided by users, will make it into compliance with the existing law and the respective decision.

Each user can review, change or ask to delete the respective personal information, as well as ask to no longer “subscribe”/ receive (to) the newsletter. All the requests must be sent to following e-mail address: clients@eattasty.com.